Masterworks Roofing

For residents of Regina, Saskatchewan, a strong and reliable roof is a non-negotiable part of homeownership. The city’s climate, known for its extreme cold, heavy snow, and high winds, puts a constant strain on residential roofing systems. When it's time to address a leak, replace an aging roof, or prepare for the next season, the choice of a roofing contractor is one of the most important decisions a homeowner can make. The right company provides not only a durable roof but also peace of mind, professional service, and a clear warranty. The wrong choice can lead to significant stress, costly repairs, and a frustrating experience. This article provides a factual overview of a local company, Masterworks Roofing, to help locals make an informed decision.

Masterworks Roofing is a contractor based in Regina that offers roofing services to the local community. The company's work, as with any contractor, is best understood through the experiences of its customers. Publicly available reviews offer a direct look into a company's strengths and weaknesses, providing valuable insights that can guide a homeowner's decision-making process. The reviews for Masterworks Roofing present a mixed picture, highlighting both initial positive interactions and subsequent challenges with communication and warranty fulfillment.

One review noted that the contractor was "good to deal with and actually showed up," a point of praise in today's market. The same customer appreciated the contractor's initial work on their roof, which included dealing with decking issues and sealing them properly. The promise of a 10-year warranty and an assurance that they would return to fix any shingles that blew off in the high Saskatchewan winds was also a point of reassurance. However, this positive start was followed by a series of issues.

The same customer reported a small but constant leak after the first rain, which they believed was caused by a improperly sealed collar around a sewer stack. Despite numerous attempts to contact the contractor over several months, they were unable to get a response. The customer ultimately had to fix the leak themselves and also noted that a significant number of nails were left in their grass. A second issue arose when ridge caps blew off in a wind storm, and again, the contractor failed to respond to messages. This particular review concludes with a poignant observation that "once he got the big pay cheque I never saw him again."

Other reviews echo similar concerns about a lack of communication and follow-through. One customer reported a delay in starting the job, a failure to replace plywood as requested, and a complete lack of response after the job was paid for, leaving them without a promised receipt and warranty. Another review described the final roof as "terrible" and a "disaster," with the customer ultimately needing to hire a new company to fix the work. The situation was further complicated by an alarming update of threats to the customer's family. These accounts highlight a pattern of issues that are important for any potential customer to consider before making a commitment.

Masterworks Roofing is located at 6 Bothwell Crescent, Regina, SK S4R 5W5, Canada. As a local business, its physical presence in the city makes it accessible to residents of Regina and the surrounding areas. The proximity of a contractor can be a significant advantage, especially for initial consultations and project management.

For homeowners, working with a local company often means a more streamlined process and a better understanding of local building codes and standards. However, the importance of accessibility extends beyond a physical address. It also includes the contractor's availability and responsiveness. The customer reviews for Masterworks Roofing indicate that while the contractor was initially present and available for the work, the communication and responsiveness dropped significantly after payment was made, particularly for warranty-related issues. This is a crucial aspect of accessibility that potential clients should consider. A contractor who is accessible before a job but becomes unavailable for follow-up service undermines the benefits of their local presence.

Based on the provided information and customer feedback, Masterworks Roofing appears to offer a range of services related to residential roofing.

• Roof Installation: The company installs new roofs, as described in the reviews of the customers who had their roofs done in March and September of 2023.
• Roof Repairs and Re-roofing: The contractor's work included dealing with "decking issues" and applying a new roof, which indicates they perform repair work as well as full installations.
• Warranty Services: The company offers a 10-year warranty on their work. However, customer feedback suggests that the fulfillment of this warranty is inconsistent and unreliable.
• Shingle Replacement: They make a commitment to fix shingles that may blow off in high winds, although reviews suggest this commitment may not be honored.

The reviews also highlight some services that were requested but not completed, such as the replacement of plywood, which is an important aspect for potential clients to be aware of.

The reviews for Masterworks Roofing offer a clear view of the company's highlights, as well as significant areas of concern.

• Initial Professionalism: Customers noted that the contractor was "good to deal with" and showed up for the job, which is a positive starting point.
• Initial Work Quality: In one case, the work done to deal with decking issues and sealing was described as "good." The new flashing was also initially well-received.
• Areas of Concern: The reviews highlight major issues with communication, responsiveness, and follow-through. Customers reported being "ghosted" after payment, with messages being read but not responded to.
• Warranty Non-Fulfillment: A significant highlight of concern is the company's failure to honor its promised warranty, leaving customers with leaks and damaged roofs that they were forced to fix themselves or hire another company to repair.
• Final Product Quality: In one review, the final roof was described as "terrible" and a "disaster," suggesting inconsistencies in workmanship. The threat made to a customer's family is a severe and alarming point of concern.

For those who wish to contact Masterworks Roofing, their information is as follows.

Address: 6 Bothwell Crescent, Regina, SK S4R 5W5, Canada

Phone: (306) 581-0282

The availability of a local address and phone number makes them easily reachable for initial contact.

In conclusion, choosing a roofing contractor in Regina requires careful consideration, and the case of Masterworks Roofing highlights the importance of thorough research. While the company may be locally based and initially present for the job, the customer feedback reveals significant concerns regarding communication, follow-through, and the fulfillment of warranty promises. For locals, the suitability of a contractor is measured not just by the initial quote and the commencement of work, but by their reliability, accountability, and the quality of the final product and after-sales service. The reviews suggest that a promise of a warranty is only as good as the company's willingness to honor it. Therefore, for locals, it is crucial to weigh the initial positive interactions against the reported issues of non-responsiveness and potential threats. A reliable contractor is one who stands by their work, communicates effectively throughout the entire process, and ensures customer satisfaction even after the final payment has been made.

Masterworks Roofing

6 Bothwell Crescent, Regina, SK S4R 5W5, Canada